
How to Apologize When You Have Made a Mistake
You’re the Bearer of Bad News. No one really wants to deliver bad news. It can be especially frustrating when it’s something that is completely out of the control or the result of a difficult call. But if you’re in a leadership position, this will occur—a lot.
Take Responsibility. Taking responsibility signifies acknowledging mistakes you made that weaken the other human feelings, and it's one of the most significant and neglected ingredients of most apologies, especially those in the media.
Own Up to Your Part...Not Theirs. Remind that when you apologize, you're taking responsibility for your part of the battle. That doesn't signify that you're admitting that the entire battle was your mistake. People are often frightened to apologize first as they think whoever apologizes first is a loser or the more wrong of the argument.
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Karma
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